Shipping

DOMESTIC

Please note that we do not ship on weekends or US holidays.

When placing your order, please review your shipping address carefully. Shipping fees are non-refundable. StitchArt is not responsible for lost or returned items/packages due to address errors. If you do not receive your package please contact the shipping provider or check with your local post office.  If you think your package is lost, please contact retail@stitchartusa.com with your order number so we can investigate and determine if the package can be retrieved or found. If the package cannot be found, we will create a case with the shipping company, this process can take 2 -3 weeks once it is reported to us.

Orders are shipped by a carrier of our choice (either USPS or FedEx) and can take up to two weeks for delivery. Orders may be broken up into multiple shipments depending on stock location.  Orders can take up to 7 business days to process before shipping for made to order or custom items.

An order can only be edited on the same day that it is placed.

INTERNATIONAL

All international sales from stitchartusa.com are final.

Please note that we do not ship on weekends or US holidays. If an item you ordered is out of stock, we will contact you and provide an approximate date of shipment or assist you with selecting an alternate item.

When placing your order, please review your shipping address carefully and be sure your country's postal service delivers to the address exactly as you have provided. Please include a daytime phone number where you can be reached in case delivery problems arise. If a package is returned to StitchArt for any reason, a refund will be issued for merchandise only. The returned package will not be re-shipped. Shipping fees are non-refundable.

By completing your order, you agree to become the importer of record for your order. In doing so, you assume full responsibility for any additional import charges. StitchArt does not pay import taxes, duties, or brokerage fees, nor do we include them in our shipping rates. For an estimate of these fees, please contact your local Customs office. You will need to pay these fees for your package to be delivered. If the shipping carrier is unable to collect duties or brokerage fees associated with your order, the package is abandoned. No refund is issued in this circumstance.

Returns and exchanges are not accepted for international orders. If your order contains incorrect or defective items, please contact us (retail@stitchartusa.com) within 3 business days of delivery and we will happily help resolve the issue.

International orders are shipped by a carrier of our choice, either United States Postal Service (USPS) or FedEx International Mail Service (FIMS). Both carriers deliver to your local Customs agency who will then distribute to your local postal service for delivery. All orders are shipped from our warehouse in Boston MA.

All international shipments are subject to delays in Customs and therefore delivery dates are estimated.

USPS Express Mail: 5-10 business days for delivery and includes tracking information provided in an automated e-mail once the order ships, trackable at www.usps.com or via tracking link in your shipment confirmation.

USPS Priority Mail: 1-3 weeks with no tracking information.

USPS First Class: 2-3 weeks with no tracking information.